Frequently Asked Questions
About Pôdo
Concept
What is Pôdo?
Pôdo is a network of private, soundproof pods located in public spaces such as airports, stations, hotels, offices, or shopping malls. They are designed for working, making video calls, or meeting in peace whenever you need to. Everything is managed through the app.
What problem does it solve?
Allows you to access a private and professional space when you are away from your usual environment.
Who is it intended for?
For professionals, students, or anyone needing concentration or privacy on the go.
Capsules and equipment
What are the capsules like?
They are comfortable, functional, and soundproof spaces designed to minimize distractions.
What's inside a capsule?
Desk, ergonomic chair, lighting, ventilation, power outlets, WiFi, and control tablet.
What types of capsules exist?
Individual and group (2–4 people), depending on location.
Are they accessible?
Yes, especially the group capsules.
Are they comfortable for several hours?
Yes, although they are designed for focus blocks, not full days.
Capsule use
Access and Operation
How do I get into the capsule?
From the app in your reserved slot.
How do I get out?
With interior button or from the app.
Can I log in and out several times?
Yes, during your reservation.
Inland experience
Are they soundproofed?
Yes, with professional insulation.
Why is something heard?
Because capsules balance privacy, ventilation and security.
Do you have ventilation?
Yes, active and constant.
Can the atmosphere be adjusted?
Yes, you can control light and ventilation from the tablet.
Can the ventilation be turned off?
No, for security.
Basic rules
Can I eat or drink?
You cannot eat. Drink carefully.
What is not allowed?
Any use that affects the safety, cleanliness or respect for the space.
Reservations, app and operation
Use of the app
How do I use Pôdo?
You download the app, register, choose a capsule on the map, book it, and access it with your phone.
Is it mandatory to use the app?
Yes, it is necessary to manage the entire service.
Reservations and management
How do reservations work?
In 30-minute blocks.
Maximum duration?
2 hours.
Can I reserve in advance?
Yes, up to 7 days.
What happens if I am late?
Your reservation is still active, but time doesn't come back.
Can I come in early?
No, only within your range.
Can I leave early?
Yes, but the time is not reimbursed.
Can I extend the session?
Yes, if there is availability.
Problems during use
What happens if I can't open the cockpit?
You can contact support for quick help.
What happens if I don't have battery or internet?
You need the app to be operational; if not, you can contact the venue or support for assistance.
Payments, Cancellations, and Billing
Payments
How is Pôdo paid?
Payment is made directly from the app at the time of confirming the reservation.
What payment methods are available?
Currently, payment is made by bank card through a secure gateway.
Is the payment secure?
Yes. Payments are managed through secure platforms with encryption systems. Pôdo does not store your complete card details.
When is the charge made?
The amount is charged upon reservation confirmation.
What happens if the payment fails?
If the payment is not completed successfully, the reservation should not be confirmed. If you see any inconsistencies, you can contact support.
Cancellations and modifications
Can I cancel a reservation?
Yes, you can cancel it directly from the app quickly and easily.
Can I modify a reservation?
Yes, you can change the time or day from the reservation itself, as long as there is availability.
How do cancellations work?
It depends on when you cancel:
- If you cancel shortly after booking, the amount will be returned to your wallet.
- If you cancel with enough notice, it will also be refunded.
- If you cancel at short notice, the balance will not be refunded.
Are points returned upon cancellation?
Yes, in cases where the cancellation meets the established conditions.
Refunds
Can I request a refund?
Yes, if there is a real problem that prevents the service from being used, for example, access failure or malfunction.
How do I request a refund?
You can do it from the app or by contacting the support team.
When is a refund not applicable?
When service has been correctly available and non-use is up to the user.
Wallet
What is the coin purse?
It is the virtual balance associated with your account that you can use for future bookings.
How do I add money to my wallet?
Mainly through cancellations within the allowed period or promotions.
How is it used?
Applies automatically when paying for a reservation.
Does the balance expire?
No, it remains available in your account.
Can I withdraw cash?
No, it can only be used within Pôdo.
Points and rewards
What are Pôdo points?
I am a rewards system that rewards service usage and good behavior.
How do I get points?
- Completing reservations.
- Releasing reservations late (last-minute cancellations).
- Contributing helpful reports or good use.
What are periods for?
They can be exchanged for free usage strips.
How many points do I need for a stripe?
5 points equal 30 minutes free.
Programs and Promotions
What is the referral program?
It's a system that allows you to invite other people. When someone uses your code and makes their first booking, you both receive a free session.
How do I share my code?
From the app, within your profile.
What is Pôdo Reset?
It's a welcome pack that includes several free strips to try the service.
Are there other promotions?
There may be specific campaigns or benefits based on agreements or collaborations.
Billing
How do I request an invoice?
You can request it directly from the booking in the app.
When will I receive the invoice?
It is emailed within a reasonable timeframe after requesting it.
Does the invoice include VAT?
Yes, according to current regulations.
Can I put company data?
Yes, you can add them to your profile and use that data on the invoice.
Security, privacy, and support
Privacy
Are my conversations private?
Yes. The pods are designed to ensure a high level of acoustic privacy.
Is audio or video recorded inside the capsule?
No. Pôdo does not record or store audio or video within the capsules.
Are there cameras inside?
No, there are no cameras inside the capsules.
What data does Pôdo collect?
Only the data necessary to provide the service (bookings, usage, payments) is collected, always complying with current data protection regulations.
Security
Can I get locked inside a capsule?
No. The capsules are designed so you can always exit easily from the inside.
What happens if the door fails?
In case of failure, the system allows manual opening from the outside with the help of space or support equipment.
What happens if there's a power outage?
The capsules are prepared so that an electrical failure does not prevent the door from opening or compromise user safety.
Is it safe to use capsules in public spaces?
Yes. They are located in controlled environments and designed for safe and comfortable use.
Refunds
Can I request a refund?
Yes, if there is a real problem that prevents the service from being used, for example, access failure or malfunction.
How do I request a refund?
You can do it from the app or by contacting the support team.
When is a refund not applicable?
When service has been correctly available and non-use is up to the user.
Support
Is there customer service?
Yes. You can contact the support team directly from the app.
When should I contact support?
For example, if you can't access the capsule, if there's a technical issue, or if you need help with a booking or payment.
Is the support fast?
The team is ready to respond as quickly as possible and help you resolve any issues during your experience.
Can I contact the place where the capsule is?
In some cases, yes, but it is always recommended to use Pôdo support for more direct and effective assistance.
Companies, partners, and ecosystem
Companies
What is Pôdo for companies?
It's a solution designed for teams that need flexible workspaces. It allows companies to offer their employees access to pods through a centralized system.
How does it work?
The company has a pool of hours or balance that its employees can use through the app.
What are its advantages?
Flexibility for teams on the go, usage control, centralized payments and billing.
How do I hire?
Contacting the Pôdo team to design a tailored solution.
Partners (Spaces)
What is a Pôdo partner?
They are spaces that house Pôdo capsules in their facilities.
What are the benefits of being a partner?
- Generating additional income.
- Improving the space experience.
- Differentiation from other spaces.
Who is in charge of the installation?
Podo manages installation, maintenance, and operation.
Does it require management by the space?
No, the model is designed to be as automated as possible.
Pôdo Scout
What is Pôdo Scout?
It's a program that allows anyone to suggest new locations for installing capsules.
How does it work?
You propose a space, and if it becomes a real location, you can receive a reward.
What kind of locations are valid?
Spaces with foot traffic such as offices, hotels, stations, or shopping centers.
What's the reward?
It depends on the case, but it's usually linked to free use or other benefits.
